Cases

Results that speak for themselves

Every case below started with a business problem, not an AI idea. The results are real, measurable, and owned by the client's team.

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Behandlingscenter Tjele — AI chatbot creates 14% conversion rate for private treatment centre

AI Marketing · AI-Driven Growth354

conversations handled in 3 months

AI chatbot creates 14% conversion rate for private treatment centre

Telephone enquiries dropped 20–30 per cent and nearly half of potential clients preferred written contact. An AI chatbot trained on clinical knowledge now handles enquiries around the clock — generating 354 conversations and 25 qualified calls with a 14% conversion rate in three months.

Behandlingscenter Tjele

Pandora — Activating Pandora's Global CLV Model Across Markets and Departments

AI Strategy & Leadership · Customer IntelligenceGlobal

CLV model activated across multiple countries and departments

Activating Pandora's Global CLV Model Across Markets and Departments

Pandora's central BI team had built a world-class Customer Lifetime Value model — but couldn't get country marketing teams to use it. We facilitated cross-functional workshops and delivered a prioritised activation roadmap that gave the CLV project real organisational traction.

Pandora

Lyreco — Turning Legacy Data Into an Omnichannel Marketing & Sales Engine

Customer Intelligence · AI-Driven Growth4

high-value activation use cases delivered

Turning Legacy Data Into an Omnichannel Marketing & Sales Engine

Lyreco sat on years of valuable B2B customer data locked in legacy IT systems. As an innovation partner, we identified four high-value use cases, built a Google Cloud infrastructure to extract the data, and activated it across email, Google Ads and field sales tools — transforming how Lyreco thinks about personalised marketing.

Lyreco

Aller Leisure — One Customer View Across 7 CRM Systems — Omnichannel at Scale

Customer Intelligence · AI Marketing7

CRM systems unified into one customer view

One Customer View Across 7 CRM Systems — Omnichannel at Scale

Aller Leisure had acquired seven travel brands, each with its own CRM. Without a single customer view, re-engaging existing customers — their primary profit driver — was impossible. We stitched identities across all seven systems using ML and activated the unified view across Facebook, Google Ads and Agillic.

Aller Leisure

Atrium — ML Model Predicts Course Demand 3 Months Ahead — Saving 2–3 Hours Daily

Customer Intelligence · AI-Driven Growth45%

increase in marketing performance

ML Model Predicts Course Demand 3 Months Ahead — Saving 2–3 Hours Daily

Atrium was manually monitoring course registration levels every day — discovering too late which courses needed marketing support to avoid cancellation. We built an ML model predicting registration demand 3 months ahead, reducing manual monitoring time by 2–3 hours per day and lifting marketing performance by 45%.

Atrium

Bonnier Publications — 53% Subscription Growth Through ML-Powered First-Party Data

Customer Intelligence · AI Marketing53%

growth in subscription sales via digital channels

53% Subscription Growth Through ML-Powered First-Party Data

Bonnier Publications was losing subscription customers in a declining media market. By consolidating CRM, Google Analytics 360 and newsletter data in Google BigQuery, we built an ML model predicting subscription likelihood for 33 million users — driving 53% subscription growth and winning the FDIH E-Commerce Award 2020.

Bonnier Publications

Life Extension Europe — 40% Conversion Rate Uplift with Behavioral Customer Segmentation

Customer Intelligence · AI Marketing20%

increase in revenue

40% Conversion Rate Uplift with Behavioral Customer Segmentation

Life Extension Europe needed to understand its customers beyond basic demographics. By consolidating data across CRM, Google Analytics and social media and running unsupervised clustering, we gave every customer a behavioural identity — driving a 40% conversion rate uplift and 20% revenue growth. FDIH E-Commerce Award 2020 winner.

Life Extension Europe

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